Xander Ciarcia

Roles

CTO | VP | Product & Technology Executive
  • 2021 – 2026
    SourceRT
    Fractional CTO | Technology Leader | Solution Consultant
    • Built cloud-native SaaS solutions across AWS and GCP including an AI ChatGPT SaaS solution.
    • Developed FinTech platform a white-label account management, NYSE trading and FX conversion.
    • Drove cross-functional programs to improve developer onboarding, CI/CD infrastructure, and release processes.
  • 2018 – 2021
    Lingoda GmbH
    CTO, Head of Product & Technology
    • Directed EdTech strategy, KPIs and performance analytics platforms delivering real-time virtual classrooms.
    • CRM conversions to enable acquisition goals including AutoPilot, SalesForce, ActiveCampaign and Iterable.
    • Custom integrations to enable custom journeys allied with learning via daily push engagement.
    • Defined cloud-first architecture (AWS), mobile apps, and PSD2-compliant payment systems.
    • Reduced chargebacks (11% → 0.7%) via improved payment and fraud systems.
  • 2017 – 2018
    ChargebackGurus
    VP Product
    • Led transition to SaaS platform model, defining product scope, architecture, and delivery strategy.
    • Directed outsourced development and platform redesign for payments and risk systems.
    • Identified system gaps and designed scalable remediation roadmap.
  • 2013 – 2016
    Pearson
    Program Manager
    • Delivered K–5 digital learning including custom LMS and mobile content platforms.
    • Provided leadership in SIS Student Information System integration with customer districts.
    • Managed 75+ staff and $15M+ budget, overseeing global vendors and delivery teams.
    • Drove programs to establish and achieve reliability targets across infrastructure and production services.
  • 2008 – 2010
    Kaiser Permanente
    Program Manager
    • Managed digital supply chain systems for 1.7M+ members group enrollment via EDI.
    • Led business process standardization of 156 medical administration processes across 7 regions and systems.
    • Led the team in best practice workshops leveraging Lean, Six Sigma, and Kanban, maintained HIPAA & SOX.
    • Facilities installation, data-center and multi-phase operational relocation.
  • 2004 – 2008
    Wells Fargo Home Mortgage
    VP, Technology
    • Led multi-site engineering group (55+ staff) supporting custom applications and workflow systems.
    • Directed technology strategy, KPIs, and performance analytics platforms.
    • Partnered with team to measure and improve developer productivity metrics.
    • P&L/Budget Project and OpEx, Vendor Management, Facilities, Telecom
    • Led Technology PMO with an active portfolio of 35 initiatives.
  • 2000 – 2003
    Bank of America
    VP, Technology
    • Built and led engineering teams (25+) delivering enterprise systems and data platforms.
    • Architected data warehouse and real-time reporting systems supporting a $25B portfolio.
    • Navigated competing priorities to deliver leveraging data to drive technical decisions.
    • Led data consolidation across 100+ systems and installed 1st approved enterprise .NET desktop app.
  • 1997 – 1999
    GE Capital
    Info Management Leadership Analyst
    • Project lead automated the monthly business quality report across 27 General Electric businesses.
    • Technical Services equipment refresh of servers, switches, laptops and access for users in 14 sites.
  • 1996 – 1997
    Defense Contract Audit Agency
    Support Analyst
    • Supported audit and investigation functions agency special programs.
    • Ensured expense processing and disbursements through DFAS and inside technology projects.
  • 1995 – 1997
    Boston Edison
    Intern Analyst
    • Automated UNIX Users database audit monitoring 15 Production “Dig Safe” CAD servers.
    • System documentation and disaster recovery planning network operations.

Education: Bentley University, BS, Computer Information Systems